Cost Cutters UK Reviews

Terrible customer service. I contacted them asking them to price match items I’d found cheaper and was told they couldn’t match them because “it is not good for our business” as I had found them too cheap! When I argued that they shouldn’t advertise a price match promise they would not fulfil they then tried to tell me it wasn’t the same item (which it obviously was with the same stock photo) and therefore couldn’t price match. A bunch of scammers! Pretty sure they can’t do this and out of principle plan to report them.

Ordered a desk for a fair amount of money, initial inconsistencies around the delivery timeframe. Eventually after 8 weeks, it arrived with no instructions and missing the key screws to put the desk together.

So from start to finish not a great level of service, the desk then is nowhere near the quality of the price paid and with difficulty after the initial problems to return it.

Over priced, moody staff, unpleasant but good range of products if you can afford to go there

Despite advising on website that picnic table in stock, only on chasing them did I find that on speaking with the manufacturer, it was not even in production yet, so of course there could be no delivery date. Have spoken to them to cancel but was informed that I must email them, which I have done, and they have read that email, but so far no cancellation as still listing on their website under my account as being shipped, which is not true as it has not even been made yet.

Have emailed a second time asking to cancel.

I see other review do not give a good acount of this company.

Great price and service

Poor service at my local branch crap staff

Ordered for next day delivery on 6 June and am still waiting for delivery. I don’t get any response to my enquiries.

Avoid ordering from these people as they lie regarding stock. I phoned to check stock before ordering a chair online, was assured stock was available and placed my order. Two weeks on I still have not recieved my order even though they still list the item online as in stock and available for next day delivery. I am currently trying to get a refund as I still have no chair and am currently £130.00 out of pocket, Avoid.

Due to a supermarkets lack of concern to it's loyal customers, we had to go to our local Cost cutters. Due to health problems my partner went into the store whilst I had to sit in the car. When we first arrived there were just 2 cars in the car park. This went up to 9. There was no crowd control shoppers were just pouring in. I counted 15 cars, 2 cyclists, a father whose 2 children & mum waited outside (waste of time as Dad probably caught the virus whilst inside), at least 4 walk ins & a lady on a mobility scooter all just piled in to the store.
According to my partner, there was boxes & stock all over the shop floor, making it difficult to get round & (worst of all) not get close to other shoppers. On top of this a member of staff was also in close proximity to the shoppers as well.
This was the 1st time we ventured out & I wish we hadn't as I am now concerned for not only our health, but other shoppers who are out & about in local shops Are they all like this?